Return and Exchange
Our customers are valued not only at the time of sale but also through the subsequent stages of Returns & Exchange. At Aureve we stand behind the quality of our products and we will replace the product.
10 Days Exchange & Return Policy @ Aureve
Exchange:
You have 10 days from the date of delivery to claim for a return or exchange if:
- The product is damaged, stained, defected, or incomplete.
- The product/s must be unused, in the original packaging with labels and protective stickers attached.
- The product received does not match the size ordered.
- For products purchased directly from our website Items must be returned to our Customer Services department for a return and a full refund.
- Customer's have to pay the courier charges or any exchange charges are to be paid by the customer.
- Online purchases can be exchanged in-store.
Note: This policy is applicable for orders delivered within Pakistan. For international orders, please contact our customer support team for assistance OR Read below international Orders & Shipping Policy.
- Your exchange can be coordinated via email (care@aureve.pk) or you can call us at +92-311-114-8006 between 10am to 7pm, Monday to Saturday.
- Claims and exchanges may take up to 6-7 Days to be processed.
Note: Exchanges and refunds during a sale or on a discounted product are ONLY applicable if the product received does not match the product you have ordered.
Return:
Please reach out to us @ care@aureve.pk, +92-311-114-8006 or any of our social media platforms with the return reason and order details.
- Once our customer support team approves the return you will be requested to send the parcel to, Aureve, //Adress.
- Please note that you are responsible for the cost of returning the items to us.
When will my Exchange/Return be processed?
- We aim to process all Exchange/Returns with 5-7 working days of receipt.
- During busy periods please allow up to 14 working days for your Exchange/Return to be processed.
Do you Offer Refund?
- Unfortunately, we don't offer any refunds. However, In the case where we won't be able to offer an exchange or any solution we may offer a refund.
- Any online payments received by Aureve is in PKR, therefore, in case of refunds amount will be reversed/refunded in PKR.
Customer will be responsible for any changes in currency exchange rates. - Aureve Will not be responsible for any difference of amount due to currency conversions
- In the case of REFUND shipping and handling charges will not be refunded.
- The minimum period for processing refund is 7-10 working days depending on the mode of payment.
We thank you for your cooperation and hope that we have a long-lasting relationship with you.